Welcome to Tievera
Tievera operates the website https://tievera.in and may also provide its services through mobile applications and other digital platforms. Tievera is an e-commerce platform offering men’s fashion accessories, including ties, cufflinks, lapel pins, brooches and other related products.
We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we may collect, how we use it, how we protect it, and your choices regarding your information.
By accessing or using our website, mobile application, or services, you agree to the practices described in this Privacy Policy.
1. Information We Collect
Depending on how you use our website or application, we may collect the following categories of information:
A. Personal Information
When you create an account, place an order, contact us, or use certain services, we may collect information such as:
- Full name
- Email address
- Mobile/telephone number
- Billing address
- Shipping/delivery address
- Account/login information
- Order and purchase details
- Information you voluntarily provide when contacting us
B. Payment Information
When you make a purchase, payment information may be processed by our third-party payment service providers.
Depending on the payment method used, we may receive limited payment-related information such as payment status, transaction ID, payment method, or other transaction details.
Tievera does not intend to store your complete debit card, credit card, CVV, UPI PIN, or banking passwords on its own servers. Payment information may be processed directly by the relevant payment gateway or financial service provider according to its own privacy policy and security practices.
C. Device and Technical Information
When you access our website or application, certain technical information may be collected automatically, such as:
- IP address
- Device type
- Operating system
- Browser type
- App version
- Unique device identifiers, where applicable
- Language and general location information
- Date and time of access
- Pages or screens viewed
- General usage and interaction information
D. Cookies and Similar Technologies
We may use cookies, pixels, local storage, SDKs, and similar technologies to:
- Keep you signed in
- Remember shopping cart and preferences
- Improve website/app functionality
- Understand how visitors use our services
- Improve our products and services
- Measure marketing and advertising performance
You may be able to control cookies through your browser or device settings. Disabling certain cookies may affect some features of the website.
2. How We Use Your Information
We may use the information we collect for purposes including:
- Creating and managing your account
- Processing and fulfilling orders
- Delivering products to you
- Processing payments and refunds
- Providing customer support
- Communicating with you about your orders
- Sending important service-related notifications
- Providing order updates and delivery information
- Improving our website, application, products and services
- Preventing fraud, abuse and unauthorized activity
- Maintaining security
- Understanding customer preferences and usage patterns
- Measuring advertising and marketing performance
- Sending promotional communications where permitted by applicable law
- Complying with applicable legal and regulatory requirements
3. Order and Delivery Information
When you purchase a product from Tievera, we may need to share relevant information with delivery partners, logistics providers, payment processors and other service providers to complete your order.
This may include information such as your name, phone number, shipping address, order details and delivery-related information.
Such information is shared only to the extent reasonably necessary to provide the requested service.
4. Third-Party Service Providers
We may use third-party service providers to operate and improve our business and services.
These may include providers for:
- Payment processing
- Shipping and logistics
- Website hosting
- Cloud storage
- Analytics
- Customer support
- Communication services
- Marketing and advertising
- Fraud prevention and security
These third parties may process information on our behalf or independently according to their own terms and privacy policies.
We encourage users to review the privacy policies of relevant third-party service providers where appropriate.
5. Analytics and Advertising
We may use analytics and advertising technologies to understand website/app usage, improve our services, and measure the effectiveness of our marketing campaigns.
Depending on the services implemented on our website or application, these technologies may collect information such as device information, IP address, approximate location, browsing or app activity, advertising identifiers, and interactions with advertisements.
We may use services such as analytics, advertising, attribution, or measurement platforms where necessary for our business.
If our mobile application uses advertising or analytics SDKs, those SDKs may collect information according to their respective privacy policies and configurations.
6. Mobile Application Permissions
If you use a Tievera mobile application, the application may request certain permissions when required to provide specific functionality.
Depending on the features implemented in the application, permissions may include access to:
- Internet/network connectivity
- Notifications
- Camera or photos, where a feature requires it
- Device information necessary for app functionality
We request permissions only when reasonably necessary for the relevant feature or service.
You can manage application permissions through your device settings.
7. Push Notifications
If our mobile application provides push notifications, we may send notifications relating to:
- Order confirmation
- Order status
- Shipping and delivery updates
- Account or service-related information
- Promotional communications, where permitted
You can manage notification permissions through your device settings.
8. Marketing Communications
Where permitted by applicable law, we may contact you through email, SMS, WhatsApp, push notifications, or other communication channels regarding products, offers, promotions, and services.
You may opt out of promotional communications by following the unsubscribe instructions provided in the communication or by contacting us.
Please note that you may continue to receive essential service communications, such as order confirmations, payment confirmations, shipping updates, or security-related messages.
9. How We Share Information
We do not sell your personal information as a standalone product.
We may disclose or share information when reasonably necessary with:
- Payment processors
- Delivery and logistics partners
- Technology and hosting providers
- Analytics and advertising service providers
- Customer support providers
- Professional advisers
- Government authorities or law-enforcement agencies where legally required
- Other service providers necessary to operate Tievera
We may also disclose information where necessary to protect our rights, users, property, services, or to detect and prevent fraud, security issues, or other unlawful activity.
10. Data Security
We take reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure, or destruction.
However, no method of transmission over the internet or electronic storage system can be guaranteed to be completely secure.
Therefore, while we work to protect your information, we cannot guarantee absolute security.
11. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:
- Providing our services
- Completing transactions
- Maintaining business and transaction records
- Resolving disputes
- Preventing fraud
- Complying with legal, tax, accounting, and regulatory obligations
When information is no longer required, we may delete, anonymize, or securely dispose of it, subject to applicable legal requirements.
12. Children’s Privacy
Tievera’s services are intended for a general audience and are not specifically directed toward children.
We do not knowingly collect personal information from children where such collection is prohibited by applicable law.
If you believe that a child has provided personal information to us improperly, please contact us so that we can review and take appropriate action.
13. Your Privacy Rights
Depending on applicable law, you may have rights regarding your personal information, which may include:
- Requesting access to personal information we hold about you
- Requesting correction of inaccurate information
- Requesting deletion of certain information
- Requesting restriction of certain processing
- Withdrawing consent where processing is based on consent
- Opting out of certain marketing communications
- Raising a privacy-related complaint
To exercise applicable rights, you may contact us using the information provided below.
We may need to verify your identity before processing certain requests.
14. Third-Party Links
Our website or application may contain links to third-party websites, services, social media platforms, payment services, or other external resources.
Tievera is not responsible for the privacy practices, security, content, or policies of third-party websites or services.
We recommend reviewing the privacy policy of any third-party service you access.
15. International Data Processing
Some of our service providers may process or store information on servers located outside your state or country.
Where applicable, we take reasonable steps to ensure that such processing is carried out in accordance with applicable privacy and data protection requirements.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or business practices.
When we make changes, we may update the “Last Updated” date at the top of this page.
We encourage you to review this Privacy Policy periodically.
17. Contact Us
If you have questions, concerns, requests, or complaints regarding this Privacy Policy or the way Tievera handles personal information, please contact us.
Brand: Tievera
Website: https://tievera.in
18. Consent
By using the Tievera website, mobile application, or services, you acknowledge that you have read and understood this Privacy Policy.
Where consent is required under applicable law, we will seek appropriate consent before processing personal information for the relevant purpose.
Tievera
Website: https://tievera.in
